Job Title: Bilingual Resident Experience Coordinator (English/Spanish)

Employment Type: Full-time, Non-Exempt

Location: Stoughton, WI

*The position will start at our corporate office in Janesville, WI. We plan to move to our new corporate office in Stoughton, WI, in April 2024. You will be required to be in-person for this position.

About Us:

At Spaulding Group, we are revolutionizing the property management landscape. Our unwavering commitment to innovation, growth, fostering a positive work environment, and delivering exceptional customer service makes us the ideal place to elevate your career in resident services to new heights.

Job Summary:

The Bilingual Resident Experience Coordinator plays a pivotal role in ensuring a seamless living experience for our residents. The focus is on providing exceptional phone communication in both English and Spanish, answering incoming calls promptly, addressing inquiries with professionalism, and actively promoting resident satisfaction through outstanding phone interactions. Effective communication and critical thinking skills are paramount for success in this role.

Responsibilities:

Resident Relationship Management:

• Answer incoming calls promptly (ability to speak and interpret Spanish when needed)
• Courteously address inquiries from prospective and current residents with the utmost professionalism
• Maintain a high level of phone etiquette, ensuring a positive and helpful experience for all callers
• Use phone interactions to actively promote resident satisfaction and address concerns

Leasing Support:

• Address prospects' inquiries regarding unit availability, pricing, and leasing procedures

Scheduling:

• Coordinate property tours and schedule move-ins
• Ensure tour schedule organization and availability of units

Move-Ins and Finances:

• Coordinate move-ins and facilitate logistics with the property manager
• Collect security deposits and first month's rent adhering to company policies

Service Request Coordination:

• Set up and coordinate service requests for timely resolution
• Maintain a log of service requests and follow up for completion

Task Direction:

• Identify tasks requiring attention from the property manager

Physical Requirements:

• Ability to sit at a desk for extended periods of time

Qualifications:

Education and Experience:

• High school or equivalent required; an associate or bachelor’s degree is preferred
• 1-3 years of property management and/or customer service experience preferred
• Experience with RealPage, Microsoft Outlook, and Microsoft Teams is preferred

Skills and Traits:

• Excellent verbal and written communication skills
• Ability to speak and interpret Spanish fluently
• Detail-oriented and highly organized
• Customer-centric mindset with a focus on resident satisfaction and building positive relationships
• Adaptability to thrive in a dynamic environment and adapt to changing priorities

Working Hours:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 3:00 PM

Why Join Spaulding Group?

Growth Opportunity:

• Be part of a company that is continuously growing, offering opportunities for career advancement

Benefits:

• Comprehensive Healthcare: Health, dental, and eye insurance for individuals and families
• Financial Security: Short-term and long-term life insurance coverage
• Time Off: 8.5 paid holidays; PTO accrual starts day 1
• Retirement Savings: 401K Match plan for your future
• Training and Development: Access ongoing training
• Team Environment: Collaborative and supportive

If you're passionate about delivering exceptional service over the phone in both English and Spanish, creating a positive living experience for residents, and thrive in a desk-oriented role, apply for this exciting opportunity to be the first point of contact for our residents as the Bilingual Resident Experience Coordinator. Join us at Spaulding Group, where your career in resident services will reach new heights!